Help & Support
How to Contact Buy Firewood Direct
Our landline is no longer in service. For all inquiries, please use our advanced chatbot located at the bottom right corner of our website. This AI-powered chatbot is expertly trained on our FAQs and offers instant answers to your questions.
If the chatbot doesn’t resolve your issue or provides an incorrect response, feel free to email us at sales@buyfirewooddirect.co.uk. Our team will respond within 4–6 hours.
Questions about your delivery (for existing order).
- If you don’t have your tracking ID and would like to check the status of your order, please email us stating your order number.
- If you have your tracking ID, you can track your delivery, use Track your order page. To track your delivery, go to https://track2.palletways.com/ and enter the 11 digit Tracking ID.
If this page hasn’t answered your questions, please check our FAQ or Delivery pages. Alternatively, you can use our skilled chatbot or email us.